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If only Employers of “Personal Service Staff” would be clear about their expectations and the job…..what a wonderful world it would be????

Job ResponsibilitiesI’ve found the majority of my clients have found (learned) ways of making tons of money…. but along with this comes the “Frankenstein”…… the 15,000 + sq ft house or apartment. The 2nd and 3rd (many times more) properties. Boats, planes and a fleet of cars. But these are still family units, with the same basic needs of all families, compounded now with complications of all the
toys mentioned above. It’s a “monster” resulting from hard work, success & choice of lifestyle.

Now eight or more bathrooms need cleaning, four or more beds need be stripped and made if not the linens changed entirely, thousands of sq ft of floors needed vacuuming -moping-sweeping-waxing-washing, god only knows how much glass/mirrors to be Windexed…..all each & every day. This is just scratching the surface of the multitude of tasks and work requiring attention and responsibility….. each and every day.

Proper and professional management is now a necessity. The Principal/s must detail their “wants and wishes.” Be clear about their expectations.

So many of my clients have told me; “I wish we were back in our smaller Park Ave apartment. I never had to deal with all this staff” or “We have so much money, but we really are not happy because we can’t find the right ‘staff’ to do the needed jobs, tasks and take on the necessary responsibilities, so that we can truly enjoy what we have.”

Well….give up a bit of control and hire the right House-manager, PA etc….. a professional! Duh?

It’s literally; “watch out what you wish for, you just might get it.” A “Frankenstein situation” was created and it’s hard to control. It’s funny how some people can manage “conglomerates,” but not there homes. I feel for lots of my clients, because it is a tough job. They have 2 – 4 kids of different ages. Being rich, these kids are involved in a multitude of activities and their social lives require a PA to manage. Laundry in these houses is a full-time job in itself. What about meals, while Mom & Dad are on crazy diets or eating one type of cuisine, while the kids are finicky and must be served something else all together. I can go on and on.

Communicating with Staff is absolutely essential. Outlining chores and schedules is a must. Securing proper quality and experienced staff goes without saying. So……if the boss takes the time to be clear with how their house should be run, along with their expectations….VIA their designated manager? Then he/she will see to it; a smooth running operation is in place. Hopefully the end result is a “wonderful world” with satisfied Principal/s and a happy staff.

Glenn Greenhouse

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Glenn Greenhouse
Glenn began in the “family business” more than 30 years ago, by coming to work for his Father, Martin Greenhouse. He often recounts how nervous he was, when at 19 years old his Father forced him to pick up the phone and speak with David Suskind. This was to be the first of dozens of phone calls and meetings to come for Glenn……with Celebrity Clientele. Glenn considers himself very fortunate to have spent his life working at a job he truly loves and as he puts it: “earn a comfortable living at the same time.”
Glenn Greenhouse

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(One Response) Most recent on top
  • Avatar Mohamed says:

    Not only does poor communication skllis interfere with business, it also presents itself in personal situations such as education, as Matthew has stated. With the scenario mentioned about, the CEO and potential client were on two different pages, not clearly understanding where the other party was coming from. Many of us have been put into situations like the one above, maybe more on a personal relationship level. Communication is key in a romantic relationship, if your partner is partaking for the wrong reasons, it is a waste of time for both parties. I really like how you linked compassion to such situations. It really is important to be compassionate in order to leave clean footprints . Although it is sometimes difficult, it is essential in order to not burn future bridges. I know I find myself to be a little too assertive at times, and sometimes do need to learn how to embrace the compassionate approach.

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