God am I happy to come across this discussion. It was started in a LinkedIn Group I follow.
I passionately implore my colleagues and staff to “just pick up the phone and call.” This is always after someone has responded about an issue with; Well I sent them an e-mail! Of course all situations are different and e-mails can be best when sending informative and detailed info or data. Then there are times when where dealing with people who prefer e-mail. But I’m finding people justify a task not being completed by saying; I did send an e-mail? I’m not sure if it’s the dependence on technology our society has come to and I definitely see this more in the younger generations or has the click of the send button become an easier way for some people who may in reality be bit lazy?
My feeling is balance, common sense and not being lazy are the common traits of those who know when to phone, know when to e-mail or do both.
Glenn Greenhouse
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