It’s early evening already and it’s been a hectic couple of days.  You want to send one last e-mail before finishing up. You start typing in the name of the recipient and the auto feature kicks in. You quickly write your short message and hit send. A few minutes later as your ready to leave for the day, you notice a new e-mail.

It’s a response to the e-mail you just sent and it’s “curt” and almost rude.  You may think to your self; what kind of games are these people playing now, as the e-mail you had sent may have been about monies due.  Then you may pick up the phone to call her/him and they are running out the door, possibly to catch a plane. The conversation is brief and definitely not to your satisfaction. 

Now you feel like “showing her/him a thing or two and type out a detailed message, throwing in every and any relevant tidbit you can think of.  Possibly you even decide to “cc” a few other involved party’s along with a higher up, wanting to be sure your message yields the desired results. There’s an immediate reply from this person we’ll call Susan, stating she’s Susan from “so and so,” has no idea what your talking about and is in the hospital having just given birth…..and is obviously a bit annoyed at being unnecessarily bothered at time like this.

Then it hits you, “OMG” (Oh My God)…. you thought your first (last of the day) e-mail went to Susan at “so and so” but you sent the e-mail to another Susan from the wrong “so and so.”  When you began that e-mail, typing in S u and the “auto feature” which remembers e-mail addresses kicked in to complete the “addressee”….. what was to be a simple routine communique became a huge, embarrassing mistake. To make matters worse, additional people then become involved and you end up with a few nice people who you enjoy a good relationship with…. slightly angry, to say the least.

So be careful when using the wonderful technologies that do make our lives easier and always check EVERYTHING before hitting send.

Glenn Greenhouse

My sincere apologies to both J.K & J.H also M.H.

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Glenn Greenhouse

President at Greenhouse Agcy, Ltd.

Glenn began in the “family business” more than 30 years ago, by coming to work for his Father, Martin Greenhouse. He often recounts how nervous he was, when at 19 years old his Father forced him to pick up the phone and speak with David Suskind. This was to be the first of dozens of phone calls and meetings to come for Glenn……with Celebrity Clientele. Glenn considers himself very fortunate to have spent his life working at a job he truly loves and as he puts it: “earn a comfortable living at the same time.”

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